/* Claire – Octopus Royal AI receptionist */
.orc-bubble,.orc-panel,.orc-card{--orc-navy:#0a2a66;--orc-blue:#1d4ed8;--orc-sky:#38bdf8;--orc-gold:#f6c343;--orc-ink:#0f172a;font-family:Poppins,system-ui,-apple-system,"Segoe UI",sans-serif;box-sizing:border-box}
.orc-bubble *,.orc-panel *,.orc-card *{box-sizing:border-box}

/* floating bubble */
.orc-bubble{position:fixed;bottom:22px;z-index:99990;display:flex;align-items:center;gap:10px;padding:0;border:0;background:none;cursor:pointer}
.orc-bubble.orc-right{right:20px;flex-direction:row-reverse}.orc-bubble.orc-left{left:20px}
.orc-bubble img{width:64px;height:64px;border-radius:50%;border:3px solid var(--orc-gold);box-shadow:0 6px 22px rgba(10,42,102,.35);animation:orc-pulse 2.6s ease-in-out infinite;background:var(--orc-navy)}
.orc-dot{position:absolute;bottom:4px;width:14px;height:14px;border-radius:50%;background:#22c55e;border:2px solid #fff}
.orc-right .orc-dot{right:4px}.orc-left .orc-dot{left:50px}
.orc-bubble-lbl{background:var(--orc-navy);color:#fff;font-weight:600;font-size:14px;padding:9px 14px;border-radius:999px;box-shadow:0 6px 18px rgba(10,42,102,.3);white-space:nowrap}
.orc-bubble.orc-hide{opacity:0;pointer-events:none;transform:scale(.8)}
.orc-bubble{transition:opacity .2s,transform .2s}
@keyframes orc-pulse{0%,100%{box-shadow:0 6px 22px rgba(10,42,102,.35),0 0 0 0 rgba(246,195,67,.55)}50%{box-shadow:0 6px 22px rgba(10,42,102,.35),0 0 0 10px rgba(246,195,67,0)}}

/* panel */
.orc-panel{position:fixed;bottom:20px;z-index:99991;width:380px;max-width:calc(100vw - 24px);height:min(660px,calc(100vh - 40px));display:flex;flex-direction:column;background:#fff;border-radius:22px;overflow:hidden;
  box-shadow:0 24px 60px rgba(10,42,102,.35);border:1px solid #bae6fd;opacity:0;pointer-events:none;transform:translateY(16px) scale(.98);transition:opacity .22s,transform .22s}
.orc-panel.orc-right{right:20px}.orc-panel.orc-left{left:20px}
.orc-panel.orc-open-p{opacity:1;pointer-events:auto;transform:none}
.orc-head{display:flex;align-items:center;gap:10px;padding:12px 14px;background:linear-gradient(135deg,var(--orc-navy),var(--orc-blue));color:#fff}
.orc-head img{width:40px;height:40px;border-radius:50%;border:2px solid var(--orc-gold)}
.orc-head b{display:block;font-size:16px;line-height:1.2}.orc-head small{display:flex;align-items:center;gap:6px;font-size:12px;opacity:.9}
.orc-st-dot{width:8px;height:8px;border-radius:50%;background:#22c55e;display:inline-block}
.orc-x{margin-left:auto;background:rgba(255,255,255,.15);border:0;color:#fff;width:32px;height:32px;border-radius:50%;font-size:22px;line-height:1;cursor:pointer}

.orc-stage{position:relative;flex:0 0 auto;height:190px;background:linear-gradient(135deg,#eff6ff 0%,#ecfeff 60%,#fefce8 100%);display:flex;align-items:flex-end;justify-content:center;overflow:hidden;transition:height .25s}
.orc-live .orc-stage{height:150px}
.orc-photo{--lvl:0;position:relative;height:100%;display:flex;align-items:flex-end}
.orc-photo img{position:relative;z-index:1;height:100%;width:auto;filter:drop-shadow(0 8px 14px rgba(10,42,102,.25));transform:scale(calc(1 + var(--lvl) * .03));transform-origin:50% 100%;transition:transform .08s}
.orc-glow{position:absolute;left:50%;top:6%;width:150px;height:150px;margin-left:-75px;border-radius:50%;
  background:radial-gradient(circle,rgba(56,189,248,.55) 0%,rgba(56,189,248,.18) 45%,rgba(56,189,248,0) 70%);
  transform:scale(calc(.85 + var(--lvl) * .9));opacity:calc(.25 + var(--lvl) * 1.2);transition:transform .08s,opacity .08s}
.orc-wave{position:absolute;right:16px;bottom:14px;display:flex;gap:3px;align-items:center;height:30px;opacity:0;transition:opacity .2s;z-index:2}
.orc-speaking .orc-wave{opacity:1}
.orc-wave i{display:block;width:4px;height:28px;border-radius:3px;background:linear-gradient(var(--orc-sky),var(--orc-blue));transform:scaleY(.15)}

.orc-log{flex:1 1 auto;overflow-y:auto;padding:12px 14px;display:flex;flex-direction:column;gap:8px;background:#fff}
.orc-m{max-width:85%;padding:9px 12px;border-radius:16px;font-size:14px;line-height:1.45;white-space:pre-wrap;word-wrap:break-word}
.orc-c{align-self:flex-start;background:#eff6ff;color:var(--orc-ink);border:1px solid #bfdbfe;border-bottom-left-radius:4px}
.orc-u{align-self:flex-end;background:var(--orc-navy);color:#fff;border-bottom-right-radius:4px}
.orc-sys{align-self:center;font-size:12px;color:#475569;background:#f1f5f9;padding:5px 10px;border-radius:999px;text-align:center}
.orc-conf{align-self:stretch;display:flex;flex-direction:column;gap:2px;padding:12px 14px;border-radius:14px;background:#dcfce7;border:1px solid #4ade80;color:#14532d;font-size:14px}
.orc-conf b{font-size:15px}.orc-conf small{color:#166534}

.orc-start{padding:12px 14px 14px;border-top:1px solid #e2e8f0;text-align:center}
.orc-go{width:100%;border:0;border-radius:999px;padding:14px;font:600 16px/1 Poppins,system-ui,sans-serif;color:var(--orc-navy);background:var(--orc-gold);cursor:pointer;box-shadow:0 6px 16px rgba(246,195,67,.45)}
.orc-go:disabled{opacity:.6;cursor:wait}
.orc-note{margin:8px 0 0;font-size:11.5px;color:#64748b;line-height:1.4}.orc-note a{color:var(--orc-blue);font-weight:600}
.orc-type{padding:0 14px 14px}
.orc-ctrl{display:flex;gap:8px;align-items:center;padding:10px 12px;border-top:1px solid #e2e8f0}
.orc-ctrl[hidden],.orc-start[hidden],.orc-type[hidden],.orc-mic[hidden]{display:none}
.orc-mic{flex:0 0 42px;height:42px;border-radius:50%;border:2px solid var(--orc-blue);background:#fff;font-size:18px;cursor:pointer}
.orc-mic.orc-muted{background:#fee2e2;border-color:#f87171;filter:grayscale(1)}
.orc-form,.orc-form0{flex:1;min-width:0;display:flex;gap:6px;margin:0}
.orc-in,.orc-in0{flex:1;min-width:0;height:42px;border:1px solid #cbd5e1;border-radius:999px;padding:0 14px;font-size:14px;color:var(--orc-ink);background:#fff}
.orc-send{flex:0 0 42px;height:42px;border:0;border-radius:50%;background:var(--orc-blue);color:#fff;font-size:16px;cursor:pointer}
.orc-end{flex:0 0 auto;height:42px;padding:0 14px;border:0;border-radius:999px;background:#ef4444;color:#fff;font-weight:600;cursor:pointer}

@media (max-width:600px){
  .orc-bubble{bottom:84px}.orc-bubble.orc-right{right:14px}.orc-bubble.orc-left{left:14px}
  .orc-bubble-lbl{display:none}
  .orc-panel{left:0!important;right:0!important;bottom:0;width:100%;max-width:100%;height:88vh;border-radius:22px 22px 0 0}
}

/* inline card for the call-to-action section: [octopus_claire] */
.orc-card{display:flex;align-items:flex-end;gap:22px;max-width:760px;margin:0 auto;padding:22px 26px 0;border-radius:24px;overflow:hidden;
  background:linear-gradient(135deg,#ffffff 0%,#eff6ff 42%,#ecfeff 72%,#fefce8 100%);border:1px solid #bae6fd;box-shadow:0 14px 34px rgba(10,42,102,.14)}
.orc-card-img{width:230px;height:auto;flex:0 0 auto;display:block}
.orc-card-txt{padding-bottom:24px;color:var(--orc-ink)}
.orc-card-tag{display:inline-block;background:#fef9c3;border:1px solid #fde047;color:#713f12;font-size:12px;font-weight:600;padding:4px 10px;border-radius:999px}
.orc-card h3{margin:10px 0 6px;font-size:26px;line-height:1.2;color:var(--orc-navy)}
.orc-card p{margin:0 0 16px;font-size:15px;line-height:1.5;color:#334155}
.orc-btn{display:inline-block;border:0;border-radius:999px;padding:13px 20px;font:600 15px/1 Poppins,system-ui,sans-serif;background:var(--orc-gold);color:var(--orc-navy)!important;text-decoration:none!important;cursor:pointer;margin:0 6px 8px 0;box-shadow:0 6px 16px rgba(246,195,67,.4)}
.orc-btn-alt{background:var(--orc-navy);color:#fff!important;box-shadow:none}
@media (max-width:640px){.orc-card{flex-direction:column;align-items:center;text-align:center;padding:22px 18px 0}.orc-card-img{width:200px;order:2}.orc-card-txt{padding-bottom:6px}}

/* existing call-to-action section (dispatch-girl photo) */
.orc-cta-img{cursor:pointer}
.orc-cta-badge{position:absolute;left:50%;bottom:14px;transform:translateX(-50%);z-index:3;display:inline-flex;align-items:center;gap:7px;border:2px solid #fff;border-radius:999px;padding:9px 16px;
  font:700 14px/1 Poppins,system-ui,sans-serif;color:#0a2a66;background:#f6c343;box-shadow:0 8px 20px rgba(10,42,102,.35);cursor:pointer;white-space:nowrap;animation:orc-pulse 2.6s ease-in-out infinite}
.orc-live-dot{width:9px;height:9px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 3px rgba(34,197,94,.25)}
.orc-cta-btn{display:inline-flex;align-items:center;gap:6px;margin:0 0 0 10px;vertical-align:middle;border:2px solid #f6c343;border-radius:999px;padding:13px 22px;font:700 15px/1 Poppins,system-ui,sans-serif;color:#0a2a66;background:#fff;cursor:pointer;box-shadow:0 6px 16px rgba(10,42,102,.25)}
.orc-cta-btn:hover,.orc-cta-badge:hover{filter:brightness(1.05)}

/* ===================== v2 entry points ===================== */
.orc-sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.orc-fab:focus-visible,.orc-panel button:focus-visible,.orc-panel input:focus-visible,.orc-panel a:focus-visible,.orc-hero-card button:focus-visible,.orc-cta-img:focus-visible,.orc-cta-badge:focus-visible,.orc-cta-btn:focus-visible,.or-mb-book:focus-visible{outline:3px solid #f6c343!important;outline-offset:2px}

/* floating "Ask Claire" button */
.orc-fab{--orc-navy:#0a2a66;position:fixed;z-index:99990;bottom:calc(var(--orc-mbar,0px) + 16px + env(safe-area-inset-bottom,0px));display:flex;align-items:center;gap:10px;min-height:64px;padding:6px 16px 6px 6px;
  border:2px solid #f6c343;border-radius:999px;background:linear-gradient(135deg,#0a2a66,#1d4ed8);color:#fff;cursor:pointer;box-shadow:0 10px 28px rgba(10,42,102,.38);font-family:Poppins,system-ui,-apple-system,"Segoe UI",sans-serif;text-align:left;transition:opacity .2s,transform .2s}
.orc-fab.orc-right{right:16px}.orc-fab.orc-left{left:16px}
.orc-fab.orc-hide{opacity:0;pointer-events:none;transform:scale(.9)}
.orc-fab:hover{transform:translateY(-2px)}
.orc-fab-pic{position:relative;flex:0 0 56px;width:56px;height:56px}
.orc-fab-pic img{width:56px;height:56px;max-width:none;border-radius:50%;border:2px solid #fff;background:#0a2a66;display:block}
.orc-fab .orc-dot{position:absolute;right:1px;bottom:2px;width:13px;height:13px;border-radius:50%;background:#22c55e;border:2px solid #fff}
.orc-fab-txt{display:flex;flex-direction:column;line-height:1.2}
.orc-fab-txt b{font-size:16px;font-weight:700;color:#fff}
.orc-fab-txt span{font-size:12.5px;color:#e0f2fe}
.orc-fab-txt small{font-size:11.5px;color:#fde68a;font-weight:600}
@media (max-width:600px){
  .orc-fab{min-height:58px;padding:5px 12px 5px 5px;gap:8px}.orc-fab.orc-right{right:10px}.orc-fab.orc-left{left:10px}
  .orc-fab-pic,.orc-fab-pic img{width:48px;height:48px;flex-basis:48px}
  .orc-fab-txt b{font-size:15px}.orc-fab-txt span{font-size:11.5px}.orc-fab-txt small{font-size:11px}
}
@media (max-width:360px){.orc-fab{padding-right:10px}.orc-fab-txt b{font-size:14px}.orc-fab-txt span{font-size:10.5px}.orc-fab-txt small{font-size:10px}.orc-fab-pic,.orc-fab-pic img{width:42px;height:42px;flex-basis:42px}}

/* panel v2 */
.orc-va{display:inline-block;margin-left:6px;padding:2px 8px;border-radius:999px;background:#fef9c3;color:#713f12;font-size:11px;font-weight:600;vertical-align:2px}
.orc-p2 .orc-stage{height:150px}.orc-p2.orc-live .orc-stage{height:130px}
.orc-welcome{display:flex;flex-direction:column;gap:10px}
.orc-chips{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.orc-chip{min-height:46px;padding:8px 10px;border-radius:14px;border:1.5px solid #93c5fd;background:#eff6ff;color:#0a2a66;font:600 13.5px/1.25 Poppins,system-ui,sans-serif;cursor:pointer;text-align:center}
.orc-chip:hover{background:#dbeafe}
.orc-chip:first-child{background:#f6c343;border-color:#eab308}
.orc-p2 .orc-start{padding:6px 14px 0;border-top:0}
.orc-p2 .orc-note{margin:0}
.orc-type2{display:flex;gap:8px;align-items:center;padding:10px 12px 12px}
.orc-go2{flex:0 0 auto;display:inline-flex;align-items:center;gap:6px;width:auto;min-height:44px;padding:0 16px;font-size:15px;border-radius:999px}
.orc-p2 .orc-mic{display:inline-flex;align-items:center;justify-content:center;color:#1d4ed8}
.orc-p2 .orc-mic.orc-muted{color:#b91c1c}
.orc-panel .orc-send,.orc-panel .orc-mic,.orc-panel .orc-end,.orc-panel .orc-x{min-width:44px;min-height:44px}
.orc-panel .orc-in,.orc-panel .orc-in0{height:44px;font-size:16px}
@media (max-width:600px){
  .orc-panel{height:var(--orc-vh,88vh);max-height:88vh;bottom:var(--orc-kb,0px)}
  .orc-p2 .orc-stage{height:110px}.orc-p2.orc-live .orc-stage{height:96px}
  .orc-panel-open .orc-panel .orc-stage{transition:height .2s}
}
@media (max-width:600px) and (max-height:560px){.orc-p2 .orc-stage{display:none}}

/* hero card */
.orc-hero-card{--orc-navy:#0a2a66;display:block;margin:0 0 14px;padding:16px;border-radius:18px;background:linear-gradient(135deg,#ffffff 0%,#eff6ff 55%,#fefce8 100%);border:1px solid #bae6fd;border-top:4px solid #f6c343;
  box-shadow:0 12px 28px rgba(2,20,60,.28);color:#0f172a;font-family:Poppins,system-ui,-apple-system,"Segoe UI",sans-serif;text-align:left}
.orc-hero-card img.orc-hc-pic{flex:0 0 68px!important;width:68px!important;height:68px!important;max-width:none!important;object-fit:cover;border-radius:50%!important;border:3px solid #f6c343!important;background:#0a2a66;margin:0!important;box-shadow:none!important}
.orc-hc-body{min-width:0}
.orc-hc-kicker{margin:0 0 4px;font-size:17px;font-weight:800;color:#0a2a66;line-height:1.25}
.orc-hc-va{display:inline-block;margin:0 0 6px;padding:2px 9px;border-radius:999px;background:#fef9c3;border:1px solid #fde047;color:#713f12;font-size:11.5px;font-weight:700}
.orc-hc-text{margin:0 0 6px;font-size:13.5px;line-height:1.45;color:#334155}
.orc-hc-hint{margin:0 0 10px;font-size:13px;font-weight:700;color:#1d4ed8}
.orc-hc-btns{display:flex;flex-wrap:wrap;gap:8px}
.orc-hc-btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:46px;padding:0 16px;border-radius:999px;border:0;cursor:pointer;font:700 14.5px/1 Poppins,system-ui,sans-serif;flex:1 1 150px}
.orc-hc-voice{background:#f6c343;color:#0a2a66;box-shadow:0 6px 14px rgba(246,195,67,.45)}
.orc-hc-chat{background:#0a2a66;color:#fff}
.orc-hc-btn:hover{filter:brightness(1.06)}
@media (max-width:600px){
  .orc-hero-card{padding:12px;gap:10px;margin:4px 0 12px}
  .orc-hero-card img.orc-hc-pic{flex-basis:52px!important;width:52px!important;height:52px!important}
  .orc-hc-kicker{font-size:15.5px}.orc-hc-text{font-size:13px}
  .orc-hc-btn{flex:1 1 130px;font-size:14px;padding:0 10px}
}

/* toolbar label */
.orc-tb{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:0 4px;line-height:1.1;white-space:normal;text-align:center}
.orc-v2 .or-mbar .or-mb-book{white-space:normal!important;line-height:1.1;text-align:center;flex:1.3 1 0%!important;font-size:14px!important}
.orc-tb>span{white-space:nowrap}

.orc-hc-top{display:flex;align-items:center;gap:12px;margin:0 0 8px}
.orc-hc-top .orc-hc-kicker{margin:0 0 4px}
.orc-hero-card .orc-hc-va{margin:0}
.orc-fab.orc-fab-off{opacity:0;pointer-events:none;transform:translateY(12px)}

/* v2.1: two small quick buttons, big Speak + chat */
.orc-p2 .orc-chips{display:flex;flex-wrap:wrap;gap:8px;grid-template-columns:none}
.orc-p2 .orc-chip{min-height:40px;padding:7px 14px;border-radius:999px;font-size:13.5px;flex:0 0 auto}
.orc-p2 .orc-chip-book{background:#fef3c7;border-color:#f6c343}
.orc-type2{flex-direction:column;align-items:stretch;gap:8px}
.orc-p2 .orc-go2{justify-content:center;width:100%;min-height:54px;font-size:17px;font-weight:700;padding:0 18px}
.orc-p2 .orc-go2 svg{width:22px;height:22px}
.orc-p2 .orc-form0{position:relative;align-items:center;border-radius:999px;transition:box-shadow .2s}
.orc-p2 .orc-form0 .orc-in0{height:54px;padding-left:44px;font-size:16px;border:2px solid #1d4ed8;border-radius:999px}
.orc-p2 .orc-form0 .orc-send{flex-basis:54px;min-width:54px;height:54px}
.orc-chat-ico{position:absolute;left:15px;top:50%;transform:translateY(-50%);color:#1d4ed8;display:flex;pointer-events:none}
.orc-p2 .orc-form0.orc-hl{box-shadow:0 0 0 4px rgba(246,195,67,.75)}
/* drop-into-bubble animation */
.orc-fly{position:fixed;z-index:99995;border-radius:50%;border:3px solid #f6c343;background:#0a2a66;pointer-events:none;will-change:transform;object-fit:cover}
.orc-fab-pop{animation:orc-pop .45s ease-out}
@keyframes orc-pop{0%{transform:scale(.85)}60%{transform:scale(1.06)}100%{transform:scale(1)}}

/* site CSS was squeezing icons to 0 width */
.orc-panel svg,.orc-hero-card svg,.orc-fab svg{width:22px!important;height:22px!important;min-width:22px;max-width:none!important;flex:0 0 22px!important;display:block}
.orc-panel .orc-mic{padding:0}

/* 0.6.1: End moved to the header, with a confirm step */
.orc-hend{display:none;margin-left:auto;height:32px;padding:0 14px;border:0;border-radius:999px;background:#ef4444;color:#fff;font-weight:700;font-size:14px;cursor:pointer}
.orc-live .orc-hend{display:inline-flex;align-items:center;justify-content:center}
.orc-live .orc-hend+.orc-x{margin-left:8px}
.orc-hend:focus-visible,.orc-cf-btns button:focus-visible{outline:3px solid #f6c343;outline-offset:2px}
.orc-confirm{position:absolute;left:0;right:0;top:0;bottom:0;z-index:20;display:flex;align-items:flex-start;justify-content:center;padding:88px 16px 16px;background:rgba(11,42,91,.45)}
.orc-confirm[hidden]{display:none}
.orc-cf-box{width:100%;max-width:320px;background:#fff;border-radius:18px;padding:18px;box-shadow:0 16px 40px rgba(11,42,91,.3);text-align:center}
.orc-cf-box p{margin:0 0 14px;font-size:17px;font-weight:700;color:#0b2a5b}
.orc-cf-btns{display:flex;gap:10px}
.orc-cf-btns button{flex:1;min-height:46px;border-radius:999px;font:inherit;font-weight:700;font-size:15px;cursor:pointer}
.orc-cf-no{background:#fff;border:2px solid #1d4ed8;color:#1d4ed8}
.orc-cf-yes{background:#ef4444;border:0;color:#fff}
.orc-panel .orc-hend{min-height:44px}