Washing Machine Repair in Toronto & GTA - Front Load and Top Load

We repair all common washer problems: not draining, not spinning, leaking, loud banging and machines that will not start. All work is done by Octopus Royal in-house technicians - no subcontractors, no commission based upselling.

Common Washing Machine Problems We Repair

These are the most common washer issues we see in homes, condos and rental units across the GTA. Each section explains likely causes and gives simple DIY checks before you call a technician.

1. Washer Not Draining - Clothes Sitting in Water

When the washing machine finishes the cycle but leaves water in the drum, there is usually a problem somewhere in the drain system: filter, drain hose, pump or control.

Most Likely Causes

• Clogged drain filter or coin trap (especially on front load washers)
• Blocked or kinked drain hose
• Foreign object stuck in the drain pump (coins, hair pins, socks)
• Failed drain pump motor
• Control board not sending power to the pump or pressure switch fault

DIY Checks (Basic)

• Unplug the washer before opening any filter or panel.
• Locate and open the drain filter / service flap at the front (for most front load machines) and clean the filter.
• Keep a shallow pan or towels ready because water will come out when opening the filter.
• Check the drain hose behind the washer for kinks or clogs and confirm it is not pushed too far into the standpipe.
• Run a drain and spin cycle after cleaning to see if the pump now removes water properly.

If the pump makes noise but does not move water, or is completely silent, the drain pump or wiring may need professional replacement.

2. Washer Not Spinning - Clothes Very Wet at the End

If the washer completes the cycle but clothes are still very wet, the machine may be not reaching full spin speed or is stopping spin because it cannot balance the load.

Possible Causes

• Load out of balance - heavy items on one side
• Drain problem preventing spin (washer will not spin with water remaining)
• Worn drive belt or weak motor (on some models direct drive)
• Clutch or transmission issues on older top load machines
• Faulty speed sensor or control board

DIY Checks

• Run a drain and spin cycle with no clothes inside - if it spins normally empty, the issue is likely balance or overload.
• Make sure the washer is level and stable on the floor - adjust feet if needed.
• Do not mix heavy items (like blankets) with small items in the same load.
• Clear any drain clogs first - most machines will not enter high spin with water in the drum.

If the washer never reaches high spin even when empty, the drive system or electronics usually need professional diagnosis.

3. Washing Machine Leaking Water

Leaks can appear from the front, back or underneath the washer. The location of the water can help identify the problem: door gasket, hoses, pump, tub or detergent drawer.

Common Leak Sources

• Worn or dirty door gasket on front load washers
• Loose or cracked inlet hoses or drain hose
• Leaking drain pump or pump housing
• Over-sudsing from using too much or wrong type of detergent
• Detergent drawer overflow or clogged dispenser channels

DIY Inspection

• Check the front door gasket for rips, mold or objects stuck in the fold.
• Look behind the washer while it runs and check the inlet hoses and drain hose for drips.
• Confirm you are using HE detergent in the correct amount, especially for front load machines.
• Pull out the detergent drawer and clean away residue and buildup.
• If water appears from underneath, the leak may be from the pump, tub or internal hoses and needs inspection from below.

Long term leaks can damage floors and ceilings. It is best to correct them early, especially in condos and rental buildings.

4. Washer Does Not Start The Cycle

When the washing machine will not start at all, only clicks, or shows lights but never moves, the problem is often with power, door or lid lock, control or safety sensors.

Possible Causes

• No power at the outlet or tripped breaker
• Faulty door lock (front load) or lid switch (top load)
• Control board or user interface failure
• Water supply error detected by the control
• Child lock enabled on the control panel

DIY Checks

• Confirm the washer is plugged in and the breaker is not tripped.
• Make sure the door or lid is fully closed and listen for the lock clicking on front loaders.
• Try a different cycle and press Start again.
• Check the control panel for a child lock symbol and disable it according to the user manual.
• Ensure both hot and cold water valves are open if your washer checks for water pressure before starting.

If the door will not lock, or the machine clicks and then does nothing, the door lock assembly or main control may need to be replaced.

5. Washer Shaking, Banging or Walking Across The Floor

Excessive movement during spin is more than just annoying. It can damage the washer, the floor and nearby walls, especially in condos or tight laundry closets.

Most Common Causes

• Washer not level or feet not adjusted correctly
• Shipping bolts not removed on new front load machines
• Worn suspension rods (top load) or dampers (front load)
• Broken or worn tub springs
• Consistent overloads or mixed heavy items causing imbalance

DIY Checks

• Use a level to check the washer front-to-back and side-to-side and adjust the feet so it is stable with no rocking.
• Make sure all shipping bolts have been removed from the back of a new front load washer.
• Try smaller loads and avoid mixing heavy items like blankets with small clothing.
• Ensure the washer is on a solid, firm surface, not a weak or bouncing floor.

If the machine is level but still bangs hard or hits the cabinet, the internal suspension parts usually need replacement.

⚠ Always unplug the washer and close the water supply valves before removing panels or working near electrical or water connections. For stacked washer dryer units, extra care is needed to move and access the machines safely.

Washing Machine Maintenance Tips To Prevent Breakdowns

A few simple habits can greatly extend the life of your washer and reduce service calls, especially in rental units and busy family homes.

• Clean the drain filter regularly: For front load washers, clean the filter every 1 to 3 months.
• Use HE detergent and the right amount: Too much soap causes residue, smells and extra strain on the machine.
• Leave the door slightly open: This reduces mold and bad smells in front load washers.
• Run a tub clean cycle monthly: Use the manufacturer tub clean program or a washing machine cleaner.
• Check hoses: Inspect inlet hoses for bulges, cracks and change them if they are old.
• Do not overload: Overloading stresses the motor, bearings and suspension and reduces cleaning performance.
• Balance the machine: Keep the washer level and stable to protect the tub and bearings.

Annual washer maintenance can also be included in our appliance maintenance and protection plans for landlords and homeowners.

Why Homeowners, Landlords and Property Managers Choose Octopus Royal

• Only in-house technicians - no subcontractors, no commission based upselling
• $85 service call, waived when you repair with us
• Fast response and clear communication for rentals and multi unit properties
• 2 million liability insurance for extra peace of mind
• 1-year workmanship warranty on washer repairs and installations
• Experience with front load, top load and stacked laundry units

Washing Machine Brands We Service

LG, Samsung, Whirlpool, Maytag, GE, Electrolux, Frigidaire, Bosch, Kenmore, Amana and other major washer brands common in homes and condos.

If your brand is not listed, contact us - in many cases we can still service it or advise on the best next step.

For official tips on saving water and energy with washing machines, visit the EnergyStar clothes washer guide .

What Customers Say About Our Washer Repair Service

Washing Machine Repair - Frequently Asked Questions

Book Washing Machine Repair or Installation in Toronto & GTA

Whether your washer is not draining, not spinning, leaking, shaking or not starting - or you need a new washing machine professionally installed and leveled - Octopus Royal can help.

We provide proper water and drain connections, leveling, test cycles and basic use guidance, backed by our 1-year workmanship warranty.

Last Updated: December 2025