Extended Warranty & Appliance Protection Plan – Terms & Conditions 🛡️
These Terms & Conditions explain how the Octopus Royal Extended Warranty & Appliance Protection Plan works, what is covered, what is not covered, and the responsibilities of both the Customer and Octopus Royal.
By enrolling in any plan, you confirm that you have read, understood and agree to the Terms & Conditions below. This plan is designed and provided by Octopus Royal Appliance Repair & Services – Toronto & GTA.
Quick Summary – What You Are Getting ✅
- Appliance extended warranty & protection plan created by real technicians – not call centres.
- Plans from 5 up to 12 appliances, with no age limit on covered units (with some exclusions below).
- Parts & labour covered for approved repairs after the waiting period or same-day exception.
- One annual maintenance visit for covered appliances.
- Reduced service call / deductible for plan members, and no deductible on Platinum plan.
- Free removal and installation when a covered appliance is declared non-repairable (appliance cost not included).
- 12-month minimum term, paid monthly, with automatic billing.
The full legal details are explained in the sections below. In any confusion, the detailed Terms & Conditions text takes priority.
1. Definitions
In this document:
- “Company”, “Provider”, “We”, “Us” – means Octopus Royal Appliance Repair & Services.
- “Customer”, “Member”, “You”, “Your” – means the individual or business enrolling in a plan.
- “Plan” – means any Extended Warranty & Appliance Protection Plan offered by Octopus Royal (Essential, Full Home, Platinum, Landlord/Commercial).
- “Covered Appliance” – an appliance that has been inspected, approved and registered under Your plan.
- “Claim” – a repair service request under this plan for a covered appliance.
- “Deductible” – the reduced service call fee paid by the Member for a repair claim, depending on the plan.
- “Waiting Period” – the time between plan start and the beginning of coverage (unless waived under same-day signup rules).
- “Inspection” – the mandatory technician check of each appliance before it becomes covered under the plan.
2. Plan Options & Monthly Fees
2.1 Essential Plan – $49 / month
- Covers up to 5 appliances
- $50 deductible per repair claim
- 1 annual maintenance visit
- Parts & labour covered for approved repairs (after waiting period or same-day rules)
- 10% discount on repairs not covered by the plan
2.2 Full Home Plan – $65 / month
- Covers up to 8 appliances
- $50 deductible per repair claim
- 1 annual maintenance visit
- Parts & labour covered for approved repairs
- 20% discount on repairs not covered by the plan
2.3 Platinum Plan – $99 / month
- Covers up to 12 appliances
- No deductible on repair claims
- 1 annual maintenance visit
- Parts & labour covered for approved repairs
- 35% discount on repairs not covered by the plan
2.4 Landlord / Commercial / Multi-Unit Plan
Designed for landlords, property managers, Airbnb, salons, spas and small businesses in Toronto & GTA. Pricing, number of appliances, deductibles and maintenance schedules are defined in a separate written agreement. All such plans still follow the 12-month minimum term and inspection requirements in these Terms.
3. Service Calls & Deductibles
Standard non-member service call fee is $85.
- Essential Plan: $50 deductible per repair claim
- Full Home Plan: $50 deductible per repair claim
- Platinum Plan: no deductible on repair claims
- Annual maintenance visits: no deductible on any plan
Deductibles are payable before or during the visit and are required for the claim to proceed.
4. Waiting Period & Same-Day Signup
4.1 Standard Waiting Period – 21 Days
For regular signups, coverage for repairs begins 21 days after the plan start date. Any breakdowns, issues or claims that occur during the waiting period are not covered.
4.2 Same-Day Signup During a Repair Visit
If you sign up for a plan on the same day as a paid repair visit:
- The 21-day waiting period is waived for future covered repairs.
- The labour charge for that same-day repair is reduced from $220–$250 down to $85.
- Parts for that same-day repair are not covered and are paid by the customer.
- After that first visit, future approved repairs on covered appliances include parts and labour under your plan rules.
- All appliances still must go through a mandatory inspection to be officially registered and covered.
5. Mandatory Appliance Inspection
Coverage applies only to appliances that:
- Have been inspected by an Octopus Royal technician,
- Have been approved as safe and reasonable to cover, and
- Are listed and registered under your plan.
Any appliance that is not inspected or not listed as covered in your plan is not covered, even if it is in the same property.
6. What Is Covered
Subject to these Terms & Conditions, and after the waiting period or same-day rules, the plan covers:
- Mechanical and electrical failures due to normal household use of covered appliances.
- Parts & labour required to complete approved repairs, unless specifically excluded.
- One annual maintenance visit for covered appliances (cleaning, inspection, basic adjustment, safety checks – scope depends on appliance type).
- Priority scheduling for members over non-members whenever possible.
- Free removal and installation when a covered appliance is declared non-repairable by our technician (the cost of the new appliance itself is not included).
7. What Is NOT Covered (Exclusions)
7.1 Fridge & Washer Major Exclusions
- Refrigerator sealed system repairs – including compressor, evaporator, condenser, refrigerant leaks, recharging, vacuuming, brazing, filter-drier and 3-way valves, compressor inverter boards.
- Fridge ice makers and ice-dispensing systems – including the ice maker assembly, motor, sensors, fill tube, related valves, ice bucket and auger mechanisms, leaks or jams related to the ice system.
- Washing machine drum system – including drum, tub, bearings, spider arm and inner basket structural failures.
- Microwaves over 5 years old – any microwave older than 5 years is not covered under this plan.
7.2 General Exclusions
- Any pre-existing issues before plan activation (except the special same-day signup repair case described in section 4.2).
- Physical damage such as cracks, dents, broken glass, broken doors or handles.
- Water damage or flooding from plumbing, roof leaks, drain backups or external sources.
- Fire, smoke, lightning, power surge or other disasters.
- Mold, rust or corrosion on or inside appliances.
- Pest infestation (mice, insects, etc.) or damage caused by pests.
- Damage caused by improper installation done by someone other than Octopus Royal.
- Damage caused by misuse, overloading, abuse or negligence.
- Cosmetic issues – noise, scratches, discoloration or appearance concerns that do not affect basic function.
- Appliances that are not inspected or not registered under the plan.
- Specialty appliances (e.g. wine coolers, ice machines, professional or built-in commercial-grade units) unless specifically approved in writing.
- Appliances located in unsafe, blocked or inaccessible locations.
- Damage caused by renovations, construction, plumbing or electrical work around the appliance.
- Any replacement appliance itself – the plan covers our labour for removal/installation, not the cost of the new unit.
- Commercial use unless the Customer is enrolled in a dedicated Landlord/Commercial plan with written terms.
8. Coverage Limits
- Coverage only applies to inspected and registered appliances under the plan.
- Only one active claim per covered appliance at a time.
- If a repair is considered unsafe or impossible, the Company may refuse or stop the repair and classify the unit as non-repairable.
- Replacement appliances are not supplied by the Company; coverage includes labour for removal and installation only.
9. Customer Responsibilities
- Provide safe, clear access to the appliances for technicians.
- Disclose known history and issues honestly.
- Allow the required inspection of appliances for registration and coverage.
- Maintain a valid payment method for automatic monthly billing.
- Follow technician instructions regarding usage and basic care.
- Secure pets and ensure a safe working environment during visits.
- Ensure the appliance meets basic electrical, plumbing and ventilation safety requirements.
10. Term, Cancellation & Payments
10.1 Minimum Term
All plans (Essential, Full Home, Platinum and Landlord/Commercial) require a minimum 12-month term.
10.2 Payments
- Plans are billed on a monthly basis.
- Payments are collected by automatic billing to the payment method on file.
- All payments are non-refundable.
10.3 Early Cancellation
If the Customer cancels the plan before the end of the 12-month term, the Customer agrees to pay the remaining balance of the full 12-month term.
10.4 Failed or Late Payments
- If a payment fails, coverage is paused immediately.
- No claims can be submitted or serviced while the plan is suspended.
- If payment is not brought back to good standing within a reasonable time, the plan may be cancelled.
- Coverage can resume only after all outstanding amounts are paid in full and the plan is reactivated.
11. Service Availability & Limitation of Liability
Service appointments are scheduled based on technician availability. Octopus Royal always aims to provide fast and reliable service for Members, but specific time slots cannot be guaranteed.
- We are not responsible for food loss in fridges or freezers.
- We are not responsible for loss of use, lost income, or other indirect or consequential damages.
- We are not responsible for delays caused by parts availability, shipping delays or manufacturer backorders.
To the maximum extent allowed by law in Ontario, the Company’s liability is limited to the actual repair or, if declared non-repairable, to removal and installation of a replacement appliance (appliance cost not included).
12. Modifications & Governing Law
Octopus Royal may update or modify these Terms & Conditions from time to time. For active Members, any material changes will be communicated and will apply from the renewal date or as permitted by law.
These Terms & Conditions are governed by the laws of the Province of Ontario, Canada. Any disputes will be handled under Ontario jurisdiction.
13. Acceptance
By enrolling in any Octopus Royal Extended Warranty & Appliance Protection Plan and by continuing to make payments, the Customer confirms that they have read, understood and agree to these Terms & Conditions.
This page is provided to make everything clear and transparent for you. It does not remove any rights you may have under consumer protection laws in Ontario, but it explains exactly how our protection plan works in real life.